Privacy Policy · helloPOLY

Introduction

This Privacy Policy explains how Polyamorous Pty Ltd ABN 35 971 835 623, trading as helloPOLY™ (“helloPOLY”, “we”, “us”, “our”) collects, holds, uses, and discloses your personal information when you use the helloPOLY app (“App”) and website (“Website”) (together, “Services”).

We are based in Victoria, Australia, and offer our Services to users around the world. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with:

the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs); and
the EU General Data Protection Regulation (GDPR), where applicable to users in the European Union or United Kingdom.

By using our Services, you agree to the collection and use of your information as described in this policy. If you have any questions, please contact us at the details set out at the end of this document.

What Information Do We Collect?

We collect the following types of information:

Account and Profile Information

When you register and use helloPOLY, you may provide us with:

Name, username, date of birth, and email address
Photos and profile content
Gender identity, sexual orientation, and relationship preferences
Location (city or region level)
Other information you choose to include on your profile or in messages

Sensitive Information

Some of the information you provide is classified as sensitive information under Australian privacy law. That includes your sexual orientation, relationship style, and community affiliations (such as kink or shibari). We only collect this information with your consent, and we handle it with the highest level of care.

Technical and Usage Information

We automatically collect certain technical information when you use our Services, including:

Device type, operating system, and browser type
IP address and approximate location
App usage data, page views, and interaction patterns
Cookies and similar tracking technologies (see Cookies section below)

Third-Party Login Information

If you choose to sign in using Google, we receive basic profile information from Google (such as your name and email address) as permitted by your Google account settings. We do not receive your Google password.

Payment Information

If you subscribe to a paid plan on helloPOLY, payments are processed entirely through the Apple App Store or Google Play Store, depending on the platform you use. helloPOLY does not collect, store, or have access to your payment card details or financial information. All payment data is handled directly by Apple or Google under their respective privacy policies.

How Do We Use Your Information?

We use your personal information for the following purposes:

To create and manage your account, and provide you with access to the Services
To enable you to connect and communicate with other users on the App
To personalise your experience and improve search and matching features
To send you service-related communications, including account updates and support responses
To send you marketing communications and newsletters (you can opt out at any time)
To analyse usage patterns and improve the quality, safety, and functionality of our Services
To detect and prevent fraud, abuse, and violations of our Terms of Use
To comply with our legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

Other Users

Information you make public on your profile (such as photos, bio, and relationship preferences) will be visible to other users of the App. Please only share what you are comfortable with being seen by others.

Service Providers

We use trusted third-party service providers to help us deliver and improve our Services. These include:

Amazon Web Services (AWS): secure cloud hosting and data storage
Google: third-party login functionality
Email service providers: sending transactional and marketing emails

These providers are only permitted to use your information to perform services on our behalf and are bound by confidentiality obligations.

Legal Requirements

We may disclose your information where required by law, or where we believe disclosure is necessary to protect the rights, safety, or property of helloPOLY, our users, or others.

International Transfers

Some of our service providers are based outside Australia, including in the United States. Where your personal information is transferred overseas, we take reasonable steps to ensure it receives adequate protection in accordance with applicable privacy laws.

Age Restriction

helloPOLY is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has created an account, we will delete their information and close the account immediately. If you believe a minor has registered, please contact us at privacy@hellopoly.co.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our Website and App. Cookies help us understand how you use our Services and allow us to remember your preferences.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our Services.

How Do We Protect Your Information?

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. Your data is stored on secure servers hosted by AWS.

We also encourage you to take steps to protect your own information: use a strong, unique password, keep it private, and log out of your account on shared devices.

While we do our best to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

How Long Do We Keep Your Information?

We retain your personal information for as long as your account is active, or as long as necessary to provide you with our Services and fulfil the purposes described in this policy.

When you delete your account, we will delete your personal information in accordance with our data retention obligations under applicable law.

Your Rights and Choices

You have the following rights in relation to your personal information:

Access: you can request a copy of the personal information we hold about you
Correction: you can update or correct your information via your account settings or by contacting us
Deletion: you can request that we delete your personal information (subject to legal obligations)
Opt-out: you can unsubscribe from marketing communications at any time using the unsubscribe link in our emails
Data portability: where applicable under the GDPR, you may request your data in a portable format
Restriction: in certain circumstances, you may request that we limit how we process your information

To exercise any of these rights, please contact us at privacy@hellopoly.co. We may need to verify your identity before processing your request.

Questions and Complaints

If you have a question or complaint about how we handle your personal information, please contact our Privacy Officer:

Privacy Officer

Polyamorous Pty Ltd

PO Box 5050, Kew, Victoria 3101, Australia

Email: privacy@hellopoly.co

We will review and respond to all complaints within 30 days where possible. If we need more time, we will let you know.

If you are not satisfied with our response, you can contact:

The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
For EU/UK users: the European Data Protection Supervisor at https://edps.europa.eu/

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and notify you of material changes where required by law. We encourage you to review this policy periodically.

Continued use of our Services after any changes constitutes your acceptance of the updated policy.