Terms of Use

helloPOLY (Polyamorous Pty Ltd)

ABN 35 971 835 623

Last updated: May 2026

Introduction

Welcome to helloPOLY. These Terms of Use (“Terms”) govern your use of the helloPOLY mobile application, website, and all related services (collectively, the “App”) operated by Polyamorous Pty Ltd ABN 35 971 835 623 (“helloPOLY”, “we”, “us”, “our”).

By accessing or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App. Your use of the App is also governed by our Privacy Policy, available at https://hellopoly.co/privacy.

We may update these Terms from time to time. We will notify you of material changes where required, but it is your responsibility to review the Terms periodically. Continued use of the App after any changes constitutes your acceptance of the updated Terms.

1. Eligibility

By using the App, you confirm that:

(a) you are at least 18 years of age and the age of majority in your jurisdiction;

(b) you are not required to register as a sex offender in any jurisdiction;

(c) you have not been convicted of an indictable offence (or its equivalent in your jurisdiction);

(d) all information you provide when creating or updating your profile is true, accurate, and current;

(e) you will use the App only for personal, non-commercial use (unless you hold a Promotional Account under section 3); and

(f) your use of the App complies with all applicable laws, including privacy, anti-spam, and intellectual property laws.

2. Your Account

To use the App, you must create an account (“Account”) by providing accurate registration details. You are responsible for keeping your account information up to date.

Your username and password are personal to you and must not be shared with or transferred to anyone else. You are solely responsible for all activity that occurs under your Account. If you become aware of any unauthorised use of your Account, please contact us immediately at privacy@hellopoly.co.

If you sign in using Google, you authorise us to access the basic profile information shared by Google in accordance with your Google account settings and our Privacy Policy.

You may close your Account at any time through the Settings page in the App. If you have an active subscription through the Apple App Store or Google Play Store, you must also cancel it directly through the relevant platform to avoid continued billing.

We may suspend, restrict, or terminate your Account at any time, without prior notice, if we believe you have violated these Terms or for any other reason at our sole discretion. We will not be liable to you or any third party for any such action.

3. Promotional Profile Members

If you are a therapist, counsellor, coach, or other professional who wishes to promote your services through the App, you must create a promotional account (“Promotional Account”).

By creating a Promotional Account, you represent and warrant that:

(a) you have the authority to accept these Terms and enter into an agreement with us;

(b) you will use your Promotional Account solely to promote your professional services;

(c) you will not contact users unless they initiate contact with you first through the App;

(d) you will not conduct professional sessions (therapeutic, counselling, or otherwise) through the App. All such sessions must take place outside the App through your usual business channels;

(e) you are responsible for all activity, communications, and enquiries made through your Promotional Account; and

(f) you will inform anyone else who uses your Promotional Account that they are also bound by these Terms.

As a Promotional Profile Member, you may include third-party links in your Promotional Account to your professional services.

Promotional Profile Members must not copy or distribute content from private messages or chat forums without the consent of both helloPOLY and the individuals to whom the content belongs.

helloPOLY is not responsible for the services provided by Promotional Profile Members, and to the fullest extent permitted by law, we exclude all liability for any loss or damage arising from those services.

4. Licence and Restrictions

helloPOLY grants you a limited, personal, non-exclusive, non-transferable, revocable licence to use the App in accordance with these Terms.

You must not:

(a) use the App for any unlawful purpose or in a way that violates these Terms;

(b) post, share, or transmit content that is defamatory, discriminatory, threatening, abusive, sexually explicit, or otherwise offensive or harmful;

(c) upload or share images of minors, including any content that contains nudity or implies sexual activity involving a person under 18;

(d) impersonate another person or misrepresent your identity or affiliation;

(e) send unsolicited bulk messages, spam, or other unwanted communications;

(f) access any part of the App or its data that you are not authorised to access;

(g) copy, reproduce, distribute, or create derivative works from any content on the App without our prior written consent;

(h) use automated tools (such as bots, scrapers, or spiders) to access or interact with the App;

(i) interfere with or disrupt the operation or security of the App or its infrastructure;

(j) upload or transmit malicious code, viruses, or any software designed to harm or interfere with systems;

(k) track, monitor, or collect data about other users without their consent or our authorisation;

(l) engage in conduct that harms or could harm the reputation of helloPOLY; or

(m) share, copy, or distribute content from private messages or chat features without the consent of all parties involved.

5. Your Content

You are solely responsible for any content you post, upload, or share through the App (“Your Content”), including your profile information, photos, and messages.

By submitting Your Content, you:

(a) confirm that it is accurate and that you have the right to share it;

(b) confirm that it complies with these Terms and all applicable laws;

(c) grant helloPOLY a worldwide, non-exclusive, perpetual, royalty-free licence to use, reproduce, modify, and communicate Your Content for the purpose of operating and promoting the App and our business.

Content you post publicly on the App (such as your profile) may be seen by other users. While we encourage caution, please be aware that other users may breach these Terms and share content from private areas. We strongly encourage you not to share sensitive personal information in public areas of the App.

We may edit, remove, or take down Your Content at any time if we believe it breaches these Terms or is harmful to other users, without notice and without liability.

We are not responsible for content posted by other users, or for your interactions with other users, and you agree to indemnify us against any losses arising from your own content or conduct.

6. Our Content and Intellectual Property

All content on the App, other than Your Content, is owned by or licensed to helloPOLY (“helloPOLY IP”). This includes the design, functionality, trademarks, logos, and all other intellectual property.

We grant you a limited, personal, non-exclusive, revocable licence to access and use the helloPOLY IP solely to the extent needed to use the App as permitted by these Terms. You must not copy, reproduce, distribute, or use any helloPOLY IP in any way not expressly permitted by these Terms.

7. Matching and Messaging

helloPOLY operates on a matching system. You may only send messages to another user once you have mutually matched with them through the App.

When communicating with other users, you agree to treat them with respect and in accordance with the principles of consent and ethical non-monogamy that underpin this community. Harassment, unsolicited explicit content, and persistent contact after someone has indicated disinterest are violations of these Terms and may result in account suspension or termination.

8. Hot List

Subscribers may access the Hot List feature, which allows you to highlight or save profiles you are particularly interested in. Access to the Hot List is included as part of an active paid subscription through the Apple App Store or Google Play Store.

The Hot List is a personal feature for your own use and may not be used for commercial purposes or shared with third parties.

9. Subscriptions

Certain features of the App, including the Hot List, are available to subscribers only. Subscriptions are purchased and managed through the Apple App Store or Google Play Store (“App Providers”), depending on your device.

The following subscription plans are currently available:

  • 1 month: AUD $41.99

  • 3 months: AUD $55.99

  • 6 months: AUD $83.99

All prices are in Australian dollars and are subject to change. Any price changes will be communicated through the relevant App Provider before taking effect on your subscription.

You acknowledge and agree that:

(a) the relevant App Provider’s own terms and conditions apply to any subscription purchase you make;

(b) the App Provider is responsible for processing your subscription payment. helloPOLY does not collect or store your payment details;

(c) if you wish to request a refund for a subscription, you must do so directly through the relevant App Provider;

(d) your subscription will automatically renew until you cancel it through the relevant App Provider. You remain liable for all charges prior to cancellation, even if your Account has been terminated; and

(e) to the fullest extent permitted by law, you are not entitled to a refund from helloPOLY for any unused subscription period where we have terminated your Account for a breach of these Terms.

10. Events

The App allows users to post public events relevant to the helloPOLY community (“Events”). You may also include third-party links directly related to your Event, such as links to ticketing or event hosting platforms.

By posting an Event, you warrant that:

(a) the Event complies with these Terms and all applicable laws and regulations;

(b) you have obtained all necessary consents, permits, and authorisations to hold the Event;

(c) the Event is a genuine social or community event; and

(d) the Event does not promote or facilitate sexual solicitation or commercial sex services.

helloPOLY reserves the right to remove any Event that we believe breaches these Terms. It is your sole responsibility to take appropriate precautions when attending events or meeting people you have connected with through the App.

The App may contain links to third-party websites or services. These links are provided for convenience only and do not constitute an endorsement by helloPOLY. We are not responsible for the content, terms, or privacy practices of any third-party sites, and we encourage you to review their policies before interacting with them.

You may not frame, deep-link, mirror, or retransmit any part of the App or its content on a third-party website without our prior written consent. To enquire about linking to the App, please contact us at privacy@hellopoly.co.

12. Member Interactions and Disputes

You are solely responsible for your interactions with other users. helloPOLY does not screen users or verify the accuracy of information on their profiles, though we reserve the right to do so.

We make no representations about the conduct, compatibility, or suitability of other users, and exclude all liability for any harm, loss, or disappointment arising from your interactions with them.

If you encounter a user who you believe is violating these Terms, please report them by:

  • tapping the “Flag profile” option on their profile within the App; or

  • emailing us at privacy@hellopoly.co.

We take reports seriously and will investigate at our discretion. We may suspend or terminate accounts found to be in breach of these Terms.

13. Our Liability to You

To the fullest extent permitted by law, the App and all of helloPOLY’s goods and services are provided on an “as is” basis without warranties of any kind, express or implied. We exclude all warranties, representations, and liability in connection with the App or any goods or services provided through it.

helloPOLY and its related entities will not be liable for any indirect, incidental, special, punitive, or consequential loss or damages, including loss of profit, revenue, data, goodwill, or reputation, arising from your use of the App, even if we were advised of the possibility of such loss.

Where liability cannot be excluded under the Competition and Consumer Act 2010 (Cth) or other applicable law, our liability is limited, at our election, to:

(a) in the case of goods: replacing or repairing the goods, or paying the cost of replacement or repair; and

(b) in the case of services: supplying the services again, or paying the cost of having the services supplied again.

Our maximum liability to you for any matter not otherwise excluded under these Terms is limited to AUD $10.

14. Your Liability to Us

You are solely responsible for:

(a) your use of the App;

(b) Your Content;

(c) any breach of a third party’s intellectual property or other rights; and

(d) any breach of these Terms or applicable law.

You agree to indemnify, defend, and hold harmless helloPOLY and its directors, officers, employees, contractors, and related bodies corporate from and against any claims, liabilities, costs, and expenses (including legal costs on a full indemnity basis) arising from any of the above.

We reserve the right, at our own expense, to assume exclusive control of any matter subject to indemnification by you. In such cases, you agree to cooperate with our defence of such claims.

15. Privacy

Your personal information is collected, used, and stored in accordance with our Privacy Policy, available at https://hellopoly.co/privacy. By using the App, you agree to the collection and use of your information as described in that policy.

16. Use of the App Outside Australia

helloPOLY is based in Victoria, Australia. We make no representation that the App is appropriate or lawfully available for use in all jurisdictions. If you access the App from outside Australia, you are responsible for ensuring your use complies with the laws of your local jurisdiction.

17. Changes and Availability

We may update, modify, or remove content or features of the App at any time without notice. We aim to keep the App available 24 hours a day, 7 days a week, but we do not guarantee uninterrupted access. Planned or unplanned outages may occur for maintenance or technical reasons.

We are not responsible for any loss or inconvenience caused by unavailability of the App or errors in its content.

18. General

(a) These Terms are governed by the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and any appellate courts.

(b) You may not join or consolidate claims with other users, or bring claims as a class or representative action. You waive any right to participate in a class action in connection with your use of the App.

(c) These Terms constitute the entire agreement between you and helloPOLY regarding your use of the App and supersede all prior agreements, whether written or oral.

(d) Any failure by us to enforce a provision of these Terms does not constitute a waiver of our right to enforce it in the future.

(e) Nothing in these Terms creates any employment, partnership, or joint venture relationship between you and helloPOLY.

(f) You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights at any time without notice.

(g) If any provision of these Terms is found to be unenforceable, that provision will be severed and the remaining Terms will continue in full force.

Contact Us

If you have any questions about these Terms, please contact us:

Email: privacy@hellopoly.co

Post: Polyamorous Pty Ltd, PO Box 5050, Kew, Victoria 3101, Australia